FAQs

Please evaluate your new Spakct cycling apparel within 24 hours of delivery and notify us of any issues within this timeframe. This includes incorrect or missing items. We cannot process requests reported outside of this timeframe.

We are confident in our product quality. However, occasional defects may occur. If your product is defective, we will provide remedies in accordance with the Consumer Protection Law, such as a replacement or refund. For warranty claims, please email us at info@spakct.cc.

If your product is unused and in its original packaging, you can return it within 30 days. Please refer to our Returns Policy for more details.

No problem! Email us at info@spakct.cc to arrange a refund or exchange. Ensure the product is in its original packaging and unused. For more information, refer to our Returns Policy.

If you no longer need your order, you can return it for store credit within 30 days, provided it is unused and in original packaging. Please refer to our Returns Policy for details.

Please check the Size Guide on our product pages for recommendations based on height and weight. If you're unsure, send your details via social media or email us at info@spakct.cc.

Items in your cart are not reserved until you complete checkout. During sales or high-demand periods, popular items may sell out quickly, so act fast to secure your order.

We typically process orders within 1-2 business days, but during peak times, shipping may take 4-6 business days. Once shipped, you’ll receive a tracking number.

You will receive a confirmation email upon completing your order. Please review it to ensure all details are correct. If anything needs updating, contact us immediately at info@spakct.cc.

Yes! If you need to make changes, notify us within 24 hours of placing your order, and we’ll manually update it.

If your order is returned due to an incorrect or incomplete address, we’ll notify you and issue a store credit minus shipping fees. To reship, we’ll send you an updated invoice to cover the new shipping cost.

Contact our support team, and we’ll assist you. If possible, we’ll cancel your order so you can place a new one with the discount code, or you can use it for a future order if it’s still valid.

No problem! You can specify separate billing and shipping addresses during checkout.

Yes, we ship globally! Please refer to our Shipping Policy for detailed information.

Yes! Once your order is shipped, you’ll receive an email with tracking information. For assistance, contact us at info@spakct.cc.

If the shipping address error is due to Spakct, we will take full responsibility for re-delivery, replacement, or a refund of the item(s). However, if the error is due to the customer providing an incorrect or incomplete address, we cannot refund or resend the product. In such cases, the customer will bear full responsibility for correcting and covering the delivery costs.

We offer standard shipping services. For expedited shipping via UPS, DHL, or FedEx, please contact us before placing your order or within 24 hours after placing it. Additional charges may apply depending on the service, destination, and any special requests for urgent delivery.

We regularly restock popular items but may not restock clearance or limited-edition products.

Unfortunately, we do not accept pre-orders or reservations, but we do our best to restock regularly.

If an item cannot be added to your cart, it’s likely sold out and no longer available for purchase.

We continuously improve our designs based on customer feedback. While changes are made to enhance the fit and performance, some differences may be noticeable.

To maintain the quality of your apparel, please follow the care instructions provided on the product page.

Ensure you’re using the correct email address, as an incorrect email will prevent you from receiving the login verification code. If the issue persists, please contact us for assistance.

We use highly trusted payment providers, including Shopify Payments and PayPal, so there’s no need to worry. Please first check with your payment provider to confirm if the charge was successfully processed. Then, contact our customer service team to verify if your order was created. We’re here to help ensure everything is resolved promptly.